ENB at Home | Ballet on Demand & BalletActive
Frequently asked questions relating to our video-on-demand platform.
How do I login to ENB at Home?
I am trying to sign up but my email address is already registered
How can I login without a password?
I've entered my email address incorrectly
I can't login to my ENB at Home account
How can I reset my ENB at Home password?
I've reset my ENB at Home password but haven't received the email link
How do I logout of ENB at Home?
Local taxes and /or VAT on purchases
Available payment methods for ENB at Home
Why was I charged $1 after signing up for a Ballet Active trial?
My card was declined while setting up a BalletActive free trial
How do I cancel my BalletActive subscription?
How can I pause my BalletActive subscription?
How can I update my saved debit or credit card information for ENB at Home?
I am unable to complete my purchase (I cannot click the "Complete Purchase" button)
How do I redeem my promo code?
How do I gift a BalletActive subscription to someone?
How do I buy a gift of a Ballet on Demand title?
When I buy a gift of BalletActive, will my payment card be charged again when the gifted period ends?
Can I gift a BalletActive subscription to someone who already has an account?
I've entered my gift recipient's email address incorrectly
My gift recipient has not received their activation email
How do I change the iOS app settings?
How do I log into the iOS app?
How do I unsubscribe/cancel a subscription on the iOS App?
How do I subscribe in the iOS app?
Reduce data usage while watching on iOS
How do I download videos to my iPhone or iPad?
How do I AirPlay from the iOS app?
How do I Chromecast from the iOS app?
How do I login to the Android App?
How do I change the Android app settings?
How do I subscribe within the Android app?
How do I unsubscribe/cancel a subscription in the Android or Google TV App?
Reduce data usage while watching via the Android app
How do I download videos to my Android device?
How do I Chromecast from the Android app?