ENB at Home | Ballet on Demand & BalletActive
Frequently asked questions relating to our video-on-demand platform.
By Eleonora and 2 others3 authors74 articles
- Getting started with BalletActive
- Getting started with Ballet on Demand
- Are BalletActive classes pre-recorded or live?
- How can I access my Ballet on Demand and BalletActive purchases?
- I am trying to purchase but the content is currently unavailable in my region
- How long can I rent a Ballet on Demand title?
- How does BalletActive work?
- How do I login to BalletActive?
- I am trying to sign up but my email address is already registered
- How can I login without a password?
- I've entered my email address incorrectly
- I can't login to my BalletActive account
- How can I reset my BalletActive password?
- I've reset my BalletActive password but haven't received the email link
- How do I logout of BalletActive?
- Local taxes and /or VAT on purchases
- Available payment methods for BalletActive
- Why was I charged $1 after signing up for a Ballet Active trial?
- My card was declined while setting up a BalletActive free trial
- How do I cancel my BalletActive subscription?
- How can I pause my BalletActive subscription?
- How can I update my saved debit or credit card information for BalletActive?
- I am unable to complete my purchase (I cannot click the "Complete Purchase" button)
- How do I redeem my promo code?
- How do I gift a BalletActive subscription to someone?
- How do I buy a gift of a Ballet on Demand title?
- When I buy a gift of BalletActive, will my payment card be charged again when the gifted period ends?
- Can I gift a BalletActive subscription to someone who already has an account?
- I've entered my gift recipient's email address incorrectly
- My gift recipient has not received their activation email
- Where do I download the BalletActive app?
- How can I download the BalletActive mobile and TV apps?
- I'm having trouble with the mobile app
- Why was I charged in a different currency?
- I subscribed via the mobile app but I still can't access the content
- Watching Ballet on Demand rentals on the BalletActive mobile or TV Apps
- How do I change the iOS app settings?
- How do I log into the iOS app?
- How do I unsubscribe/cancel a subscription on the iOS App?
- How do I subscribe in the iOS app?
- Reduce data usage while watching on iOS
- How do I download videos to my iPhone or iPad?
- How do I AirPlay from the iOS app?
- How do I Chromecast from the iOS app?
- How do I login to the Android App?
- How do I change the Android app settings?
- How do I subscribe within the Android app?
- How do I unsubscribe/cancel a subscription in the Android or Google TV App?
- Reduce data usage while watching via the Android app
- How do I download videos to my Android device?
- How do I Chromecast from the Android app?