ENB at Home | Ballet on Demand & BalletActive

Frequently asked questions relating to our video-on-demand platform.

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Payment

Local taxes and /or VAT on purchases

Local tax or VAT is collected as as part of your purchase, depending on your location.
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Written by Carl Bardsley
Updated over a week ago

Available payment methods for ENB at Home

We accept a number of credit and debit cards
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Written by Carl Bardsley
Updated over a week ago

Why was I charged $1 after signing up for a Ballet Active trial?

The charge will be credited back to your card within a few days.
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Written by Carl Bardsley
Updated over a week ago

My card was declined while setting up a BalletActive free trial

Speak to your card issuer for additional support
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Written by Carl Bardsley
Updated over a week ago

How do I cancel my BalletActive subscription?

Your subscription can be cancelled in three easy steps
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Written by Carl Bardsley
Updated over a week ago

How can I pause my BalletActive subscription?

Monthly subscriptions can be paused for one, two or three months at a time.
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Written by Carl Bardsley
Updated over a week ago

How can I update my saved debit or credit card information for ENB at Home?

Login to amend your saved billing and payment details for BalletActive
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Written by Carl Bardsley
Updated over a week ago

I am unable to complete my purchase (I cannot click the "Complete Purchase" button)

Complete some missing fields to complete your purchase.
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Written by Carl Bardsley
Updated over a week ago

How do I redeem my promo code?

Discount codes can be redeemed against BalletActive subscriptions
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Written by Carl Bardsley
Updated over a week ago