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My gift recipient has not received their activation email
My gift recipient has not received their activation email

Check the email details are correct and ask the recipient to check their spam or junk folder

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Written by Julia Jurkowlaniec
Updated over 3 years ago

If your gift recipient has not received their activation email for BalletActive or Ballet on Demand rental, please ask them to check their spam or junk folder.

Please also make sure to check that your recipient's email address has been submitted correctly. If you have made a mistake then please get in touch to amend the details.

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