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I am unable to complete my purchase (I cannot click the "Complete Purchase" button)
I am unable to complete my purchase (I cannot click the "Complete Purchase" button)

Complete some missing fields to complete your purchase.

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Written by Julia Jurkowlaniec
Updated over 3 years ago

In the checkout, if you find that the complete purchase button is inactive like this

then it usually means there is information missing from the login or credit card details.

Check the Login Details

You need to be logged-in or have provided a email address and password in order to complete your purchase. If this is your first purchase from ENB at Home, you will need to create an account by entering your email address and chosen password.

If you already have an ENB at Home account but are unable to login, then you should reset your password.

Check the Payment Details

Please also ensure that you have completed all the credit card details including expiry date, CVV and postcode in the fields below:

Once all details have been completed, you should find that complete purchase looks like this

and you should then be able to complete your ENB at Home purchase.

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